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How to Request a Return or Exchange

1
Within 14 days of receipt of your order, log into
www.my-wardrobe.com/my-account/my-orders if you are not an account holder click
request a return

2
Select "RETURN" next to the order you wish to return or exchange,
or contact Customer Services to request an exchange

3
Select a reason for the return of the item(s) within the order from the drop down list
and then click "RETURN". If exchange is selected, customer services will contact you shortly.

4
You will be issued an ARN number and information
on how to return your parcel.

5
You will have a further 14 days to return the unwanted item(s)

6
A refund will be issued to your original payment method within 14 days of receipt

You can also contact our Customer Services team to request an ARN reference number within 14 days of
the delivery of your goods. Call 0345 260 3880 or email returns@my-wardrobe.com

How To Send Back a Return or Exchange

Return by courier collection

If you would like to return your unwanted item(s) via a DHL collection, please contact our Customer Service team on 0345 260 3880 or returns@my-wardrobe.com to arrange a convenient time and date.

This service is free for our Premium Shipping customers. For Customers not subscribed to Premium Shipping, a small fee of £10.00 will be deducted from your refund total for use of this service.

Return by Collect+

If you would like to send your parcel back via Collect+ please contact our customer services team who will send you a label in an email and deduct a small charge of £10.00 from your refund amount. Simply print and attach the label then take your parcel to your local store offering the Collect+ service and wait for your return confirmation by email.

You can find your local participating store here: http://www.collectplus.co.uk/orders/new

Please ensure that you obtain a proof of postage receipt. The parcel remains the customer's responsibility until it reaches my-wardrobe.

Personal shipping

If you would like to ship your parcel using your own preferred courier or mail service at your own cost, please send to the following address. Please ensure that adequate insurance is taken to ensure the safe delivery of your order. We are unable to take responsibility for items lost without proof of delivery. The item is the customer's responsibility until it reaches my-wardrobe.

my-wardrobe.com
Dabell Avenue
Blenheim Industrial Estate
Nottingham
NG6 8WA

Returns from the Channel Islands, Isle of wight and isle of man

Free courier returns service

Please contact our customer services team on 0345 260 3880 or returns@my-wardrobe.com to arrange
your prepaid DHL collection.

Personal shipping

Alternatively, you can ship your parcel using your own preferred courier or mail service at your own cost. Please ensure that adequate insurance is taken to ensure the safe delivery of your order. We are unable to take responsibility for items lost without proof of delivery. The item is the customer's responsibility until it reaches my-wardrobe.

How to Request a Return or Exchange

1
Within 14 days of receipt of your order, log into
www.my-wardrobe.com/my-account/my-orders if you are not an account holder click
request a return

2
Select 'RETURN' next to the order you wish to return or exchange, or contact
Customer Services to request an exchange

3
Select a reason for the return of the item(s) within the order from the drop down list and then
click 'RETURN'. If exchange is selected, customer services will contact you shortly

4
You will be issued an ARN number and information
on how to return your parcel.

5
You will have a further 14 days to return the unwanted item(s)

You can also contact our Customer Services team to request an ARN reference number within 7 days of
the delivery of your goods. Call +44 345 260 3880 or email returns@my-wardrobe.com

How To Send Back a Return or Exchange

Return by post

Please mark clearly on the outer parcel 'UK Returned Goods'. Failure to do this may result in charges being levied, a delay in your parcel reaching us, and a delay with your refund being processed.

Please address the parcel to:

my-wardrobe.com
Dabell Avenue
Blenheim Industrial Estate
NG6 8WA
United Kingdom

Please ensure that adequate insurance is taken for the safe delivery of your order and that a proof of postage receipt is obtained. The parcel remains the customer's responsibility until it reaches my-wardrobe.

All international customers are obliged to pay for their goods to be returned for a refund.

Personal Shipping

Alternatively, you can ship your parcel using your own preferred courier or mail service at your own cost. Please ensure your ARN number is clearly displayed on your parcel and that the adequate insurance is taken to ensure the safe delivery of your order. We are unable to take responsibility for the items lost without proof of delivery. The item is the customer's responsibility until it reaches my-wardrobe.

Free returns promotion

On occasions, we may include a free returns promotion, at which point a courier slip will be included in your parcel with instructions on how to return the item. Alternatively, please contact our Customer Services team on returns@my-wardrobe.com or +44 345 260 3880 to arrange a convenient time and date. A courier will collect any returns from a designated address.

Our Returns Policy

  • You must request to return your items within 14 days of receipt of goods and once you have been issued with your ARN number you will have a further 14 days to return the goods for refund or exchange.
  • my-wardrobe cannot accept the following returns:
    • Any item requested for return outside the 14 day timeframe
    • Items that have been worn
    • Items where the tag has been removed, unless the item is deemed faulty
    • Swimwear where the hygiene strip has been removed
    • Any product deemed by my-wardrobe to be non re-saleable
    • Items where the branded packaging has been damaged
  • If you wish to exchange or refund a faulty item, please contact Customer Services on +44 345 260 3880 or email returns@my-wardrobe.com
  • Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note: items that are damaged as a result of wear and tear are not considered faulty. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.
  • Footwear will only be accepted if returned in the original box in an undamaged condition. Please use protective outer packaging when returning.
  • A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return, which falls in line with the Distance Selling Regulations. For more information, please follow the link http://www.which.co.uk/consumer-rights/problem/i-want-to-return-something-bought-online-, Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, including the relevant taxes, but excluding shipping or return courier costs.
  • Where a discount has been applied to you original order, the amount refunded will be adjusted to allow for the revised order value and appropriate discount level.
  • Orders sent to a destination within the EU will have all sales and taxes refunded upon return of goods. Outside the EU, customs duties and sales taxes are non-refundable. Please be advised you may be able to recover these fees by contacting your local customs bureau directly.

Contact Us

By phone
UK Customers: 0345 260 3880
International Customers: +44 345 260 3880
By email
Customer Services: customerservices@my-wardrobe.com
Returns: returns@my-wardrobe.com
Our offices are open:
Monday-Friday: 0900-1800 (UK)
Saturday: 0900-14.30 (UK)