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How to Request a Return or Exchange

All items may be returned for a full refund to the original payment method or for an exchange,
provided an ARN (Authorised Returns Number) is requested within 14 days of receipt.

1
Log into www.my-wardrobe.com/my-account/my-orders and select 'RETURN' next to the order you wish to return.

2
If you don’t have an account, please go to www.my-wardrobe.com/request-return and enter your details.

3
Select the items you wish to return and the reason from the drop down list.

4
Click 'RETURN'. You will then be issued with your ARN and all the information you need on how to return your parcel to us.

5
You will then have 14 days to get the parcel back to us (using your preferred courier or mail service, at your own cost)
for a refund or exchange.

Please address the parcel to:

my-wardrobe.com
Dabell Avenue
Blenheim Industrial Estate
Nottingham
NG6 8WA
United Kingdom

Please ensure that adequate insurance is taken for the safe delivery of your order and that a proof of
postage receipt is obtained. The parcel remains your responsibility until it reaches my-wardrobe.
For more information about returns and exchanges, please see our Returns Policy.

Contact Us

By phone
UK Customers: 0345 260 3880
International Customers: +44 345 260 3880
By email
Customer Services: customerservices@my-wardrobe.com
Returns: returns@my-wardrobe.com
Our offices are open:
Monday-Friday: 0900-1800 (UK)
Saturday: 0900-14.30 (UK)