Delivery Information

General

• For your security, first-time orders can only be shipped to the cardholder’s billing address or a corporate work address that can be verified. Customers may also be subjected to standard fraud prevention checks.
• All orders are shipped via DHL, CitySprint or a local Postal Service (non UK). In some areas DHL may pass deliveries onto a third party
• A signature will be required upon receipt of the goods, if there is no-one available to accept the parcel a calling card will be left for you to re-arrange delivery
• We are currently unable to deliver a PO box or freight forwarding address, or the Russian Federation

Delivery Options

UK Standard Delivery

• Standard delivery costs £4.95 and takes 2-3 working days
• For example if you order on a Tuesday you will receive your goods by Friday, if you order on a Friday you will receive your goods by the following Tuesday
• Your order will be dispatched using our DHL courier service and can be delivered anytime between 8am and 6pm

UK Nominated Day Delivery inc Saturday (post code restrictions apply)

• Nominated day delivery costs £10.00 and you are able to select a day of your choice up to 7 days in advance (excluding Sundays and Bank Holidays)
• Post code restrictions apply so please contact Customer Services with any queries
• For a next working day delivery you must order before 4pm Monday-Friday and 12pm on a Saturday (for delivery on a Monday)
• Saturday deliveries must be placed before 4pm on a Friday

UK Same Day and Bank Holiday Delivery

• We offer a same day delivery service for £15.00. This is also available on a bank holiday for the same price
• This service is available to selected London postcodes only, for any queries please contact Customer Services
• Our same day service uses CitySprint couriers and you must place your order before 1pm (or 12pm on Bank Holidays) to qualify
• Parcels will be delivered between 6pm and 9pm (or 4pm and 7pm on Bank Holidays). If there is no one available, the parcel will be returned to us and you will be charged to send the order again

UK Premium Shipping Option

• my-wardrobe Premium Shipping entitles you to membership for a twelve month period. We do require that you are a registered my-wardrobe.com customer with an active account to subscribe.
• Premium Shipping is only available for delivery to UK addresses and entitles you to free Nominated Day delivery only.
• Premium Shipping excludes Saturday and Same Day delivery options. If these are selected, the usual delivery cost will be applied to your order.
• Your first order will be dispatched as a next-day delivery.
• You may use the Premium Shipping for the delivery of your parcels as many times as you like.
• For returned parcels, you may use the pre-paid Royal Mail return label or use our DHL collection service free of charge.
• Only one DHL collection is permitted per order.
• You may cancel your subscription within one hour of ordering it, as long as you have not used the service for delivery or return.
• Once you have utilized the Premium Shipping service in either a delivery or return, you cannot cancel your subscription.
• The service does not entitle you to any shipping refunds on previous orders.
• Our usual terms and conditions apply.

International Delivery

Express Delivery

• International orders that select Express Delivery will be sent DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will be included in your total (listed separately as Duty and Customs)
• You should not pay additional local taxes at the time of delivery of your order
• We advise that tax and duties may not be refundable to NON-EU customers wishing to return items
• Please be aware deliveries will take 2-5 days

Standard Delivery

• International orders that select Standard Delivery will be sent DDU (Delivery Duty Unpaid), which means as the recipient you are liable to all import taxes and duties levied by the country you are shipping to
• Payment of these may be necessary to release your order from customs on arrival
• Depending on your country of residence, we advise that import duties and taxes may not be refundable to NON-EU customers wishing to return items
• Please be aware deliveries will typically take 4-8 days