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CUSTOMER FEEDBACK

We’re using Feefo, the independent feedback service, to give you the opportunity to rate our product and service. This is to ensure that we provide the very best in customer care. So whether your response is positive or negative, we want to hear from you. Feedback is posted immediately, it isn’t edited or changed in any way and it is treated very seriously. We look forward to hearing your thoughts and will always strive to create the very best shopping experience. Thank you in advance for taking the time to respond.

 

Take a look at our most recent feedback, or visit Feefo


1 Hour(s) ago
Black Coated Sateen Super Skinny by J Brand Denim, Black 26
Service
Great service
1 Hour(s) ago
Service
good service, as usual. shipping rates are still painful though.
4 Hour(s) ago
Black Patent Plain Stretch Ballet Pump by Bloch , Black IT 37
Service
Great
Excellent service
5 Hour(s) ago
Ecru Striped Canvas Washed Army Duffle Back Pack by Paul Smith Accessories
Service
Fast delivery, there could be more products for men available though and more detailed measurements
5 Hour(s) ago
Multicoloured Quilted Nylon Clutch by D&G
Service
Amazing products, such fast delivery and beautiful gift wrapping. More exciting than Christmas.
5 Hour(s) ago
Au Natural Trina Sandal With Gold Block Heel by Sam Edelman, Brown IT 37
Service
good
5 Hour(s) ago
Service
Lovely range of clothes and accessories, though slightly out of my price range.
9 Hour(s) ago
Vanilla Hamilton Whipped Moccasin by MICHAEL Michael Kors, Neutral IT 38
Service
It's not much to say, my-wardrobe.com is fantastic. I got my delivery quicker than when I order clothes and shoes in Norway. And I really like the fact that I got it directly to my apartment. Some more brands and products at your webshop would be fantastic. Have you seen the brand "stylin"? Well, I really like that brand!
10 Hour(s) ago
Black Soft Leather Overdyed Banner Blouson by Burberry Brit, Navy L
Service
This was my 1st shopping experience with my wardrobe.Great site & products.I was delighted with my purchase (a Burberry leather jacket) but found the service to be poor.
I had ordered my item on the friday.I got an e-mail almost immediately requesting I should contact them asap (which I did) to answer a few security questions before they would ship my item.I then waited for my package to arrive,estimated delivery day mon/tue.By wednesday it had still not arrived,so I contacted customer services,the female on the phone stated they were waiting for ME to get back to them
to answer 'a couple of security questions' before they would send my jacket! I explained I had already done this immediately after purchase & was promised my parcel would be shipped that day.She could offer me no explanation as to why this wasn't done.I wasn't best pleased.
I finally received my jacket 6 days after ordering.Who knows how long it would have taken to arrive,had I not phoned them myself to ask it's whereabouts.I was still charged full price for postage too which I thought they should've waived considering the circumstances.
I think this is an unacceptable level of service for any company but more so from one selling high price goods.
I don't know if this is a regular fault with my wardrobe or whether I was just unfortunate to have a bad first time experience shopping with them.
Either way,it has made me question if I'd buy from this company again.
10 Hour(s) ago
Service
Best on line retailer in my opinion with the best designer ranges. Can't wait for the Autumn Winter brands
11 Hour(s) ago
Sheer Heart Shift Dress by Moschino Cheap & Chic, Black IT 44
Service
I am very impressed with my-wardrobe.com. Finding the items that I wanted was easy and the ordering process was quick and simple. The delivery time was excellent and the items were beautifully packaged.
13 Hour(s) ago
Black Super Stretch Straight Leg Trousers by Paul Smith Black , Black IT 40
Service
Very good service!
13 Hour(s) ago
Burnt Orange Chevron Stitch Halterneck Jumpsuit by M Missoni, Orange IT 40
Service
The best experience ever
14 Hour(s) ago
Black Frankie Leather Studded Ballerina Pump by Sam Edelman, Black IT 39
Service
Excellent :)
14 Hour(s) ago
Pewter Carina Cobra Print Ballet Pump by Bloch, Grey IT 40
Service
I think the website and set up is all easy to use and I like how the models are shown wearing the clothes as it gives a really good idea of what theyll look like when there on.
I was a bit dissapointed a day after making my last order, to receive a 20% discount and free delivery email! As the main thing I find irritating about ordering from my wardrobe is the delivery charge, most times your easily spending over £100 on a order and yet having to pay delivery on top.
14 Hour(s) ago
Fenland Striped Swing Jumper by Rag & Bone SHIRT, Multicoloured XS
Service
Love my-wardrobe.com! I've used the site several times now and would definitely recommend it. Great selection of products and my purchases have always arrived quickly. I also really like that packaging is kept to a minimum without the excessive waste of plastic wrapping etc that some other sites use.
14 Hour(s) ago
Navy Grey Stripe 50s T-Shirt by Levi's, Navy S
Service
Great! Brilliant packaging and arrived in good time.
15 Hour(s) ago
Genial Mid Wedge Buckle Trainer by Ash, Black IT 41
Service
Very easy website to navigate, good range of designers and products.
20 Hour(s) ago
Service
I love shopping on My Wardrobe! The service is great and the website is nice to visit! I am also in love with the luxury packaging! Thanks for the great service ! I'm looking forward for my next buy!
33 Hour(s) ago
Service
Great website, brilliant products, excellent service!
34 Hour(s) ago
Charcoal Chaundra Knot Front Stripe Top by Farhi By Nicole Farhi, Multicoloured S
Service
Excellent! Great service finally comes to Norway. I used my-wardrobe in London and loved it. So happy that it has come to Oslo.
40 Hour(s) ago
Olive Waxed Cotton Twill Overnight Bag by Barbour
Service
Fantastic easy to use website. Friendly and helpful customer service. My order came the next day and was beautifully wrapped. Very happy.
The Barbour bag was just what I expected.
41 Hour(s) ago
New Chino Quilted Jacket by Burberry Brit, Neutral XXL
Service
good online shop with excellent customer service
42 Hour(s) ago
DAY Nicole Stripe Waterfall Cardigan by DAY Birger Et Mikkelsen, Black M
Service
Quite simply I love it. Incredibly good service, fast delivery and beautiful clothes that I don't have to trudge up and down the high street to find. My only criticism is that it's too tempting!
42 Hour(s) ago
Floral Airtex Knitted Jumper by Paul & Joe Sister, Pink FR 2
Service
First purchase for me and everything went smoothly, the descriptions, colours, and size were right, delivery efficient, even to France!!!! I'll do it again, for sure!
43 Hour(s) ago
Henrietta Black Quilted Patent Ballet Pump by French Sole, Black IT 40.5
Service
The 'whats new/new in' area is rarely updated - click on 'last week' and the same products always come up. Other than that, its good.
43 Hour(s) ago
Nude Maeve Clutch by Anya Hindmarch
Service
I like to shop at my-wardrobe for items that are slightly different, that you cannot find on the high street.
44 Hour(s) ago
Best Zip Side Stretch Trouser by Acne, Black FR 36
Service
Excellent
44 Hour(s) ago
Nude Pepin Knitted Raw Silk Oversized Jumper by American Vintage, Beige M
Service
Very happy with the service
44 Hour(s) ago
Service
I really love my wardrobe. I love the range, not too much and that is important to me because I don't have time to trawl through pages and pages.
45 Hour(s) ago
Black Leather Mouse Ballet Pump by Marc By Marc Jacobs, Black IT 37
Service
I love 'My-Wardrobe.com', they have great brands some of which are not available on the high street and each brand has a good selection. I also love the Sunday supplement/weather forecast they send to keep you upto date. The loyalty programme also rewarding with offers. Great customer service, easy to buy and return.
45 Hour(s) ago
White Lace Up Plimsolls by Superga`, White IT 37
Service
I love the wide range of labels available, and the delivery is always super quick and reliable.
46 Hour(s) ago
Navy Classic Pump by Superga, Blue IT 38
Service
Nice collection and fast delivery
46 Hour(s) ago
Pink Platform Sandal with Ankle Strap by See By Chloe, Pink IT 39
Service
Excellent service, will surely buy again !
46 Hour(s) ago
Silver Taco Friendship Bracelet by Lucy Folk
Service
Fantastic customer service and easy to use.
46 Hour(s) ago
Grey Jersey Maxi Dress by Splendid, Grey XL
Service
perfect
47 Hour(s) ago
Service
I think its great that everything is included in the price, and the shippinh is superfast (got my order the next day). However i still prefer shopbop bevause they have a much better selection on everything. Love your site for my husband though:-)
47 Hour(s) ago
Service
Excellent service, great choice of items for sale.
24-May-2012
Alice Camo Animal Print Scarf by Barbour Gold Label by Temperley
Service
Great website. Easy to use. Range a little limited as are stock volumes
24-May-2012
Gala Irridescent Shell Ring by Lola Rose, Blue L
Service
Excellent service
24-May-2012
Black iPhone Wristlet by MICHAEL Michael Kors
Service
Great choice of products illustrated well with model shots and reward programme is fantastic
24-May-2012
Rose Leather Studded Frankie Ballerina Pump by Sam Edelman, Pink IT 37
Service
Usually fast delivery
24-May-2012
Margot Cross Over Bow Sunglasses by Tom Ford
Service
Fantastic! Fast delivery from UK to Aust! Great customer service
24-May-2012
Bennet Medium Tote by MICHAEL Michael Kors
Service
Order procedure always fast and efficient, delivery prompt. I have full confidence in the service and quality provided.
24-May-2012
White Panerea Leather Trim Chunky Knit by Sportmax, White S
Service
surprisingly shipping process (from Uk to new Zealand) has improved a lot this time
hopefully they keep this up
24-May-2012
Navy Classic Pump by Superga, Blue IT 41
Service
Just adore looking at all the beautiful presented website
24-May-2012
Angora Crew Neck Knit by Acne, Pink XS
Service
Easy to browse, easy to purchase, good prices, all of my favourite labels with a tasteful edit. Well done!
23-May-2012
Limited Edition 24ct Rose Gold Vermeil Aura Chakra Bracelet by Daisy Jewellery
Service
liked the site, some great items
23-May-2012
Clay Virgin Buckle Strap High Top by Ash , Neutral IT 38
Service
Great website and easy to proceed through all relevant pages
23-May-2012
Service
Good edit, good service