Click here for our returns service
my-wardrobe offers free UK mainland returns via Collect Plus
Delivery service
AVAILABILITY
Charges
Delivered*
Standard
Orders can be placed at any time and will be delivered on working days
$8.25
2-3 working days
Nominated Working Day
Nominate a working day of your choice up to 7 days in advance
$9.90
Monday-Friday by DPD Predict
A one hour delivery window is provided (it is essential you provide a mobile number to receive an SMS).
Postcode restricted*
Saturday Delivery
Orders placed before 4pm Friday; up to 7 days in advance
$11.55
Saturday by DPD Predict
A one hour delivery window is provided (it is essential you provide a mobile number to receive an SMS).
Postcode restricted*
Same Day
Orders placed before 12pm

Available on Saturdays and Bank Holidays on orders placed before 11am
$16.50
Same Day Monday to Friday between 6pm and 10pm (4pm to 7pm on Saturday and Bank Holidays)
Postcode restricted*
Premium Delivery 12 month subscription
Unlimited free delivery for a year

Free Courier collection returns
$33.00
Free Nominated Day and Saturday delivery to the UK, Sent by DPD Predict
A one hour delivery window is provided (it is essential you provide a mobile number to receive an SMS).
Postcode restricted*
*You will be alerted at checkout if your postcode is not eligible.

Subscribe to Premium Delivery

Why not make your shopping experience completely hassle-free?

Subscribe to our Premium Delivery service and for just $33.00 you will receive free nominated day and Saturday delivery in the UK for twelve months AND free courier collection returns, picking up directly from your doorstep.

Simply register as an account holder and select the Premium Shipping option at checkout or contact customer services on customerservices@my-wardrobe.com or 0345 260 3880.

Once you subscribe, your first order will be dispatched the very next working day.

Choose Your Destination

For exact delivery options and charges for your destination, please select your location from the drop down list below

 

No Hidden Taxes or Duties

A true cost of delivery to your doorstep guaranteed

International orders will be sent DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will be included in your checkout total (these are listed separately at checkout as Duty and Customs*).

Please note: tax and duties may not be refundable to Non-EU customers wishing to return items.

*Please note: some exceptions apply. All deliveries to Russia, Kazakhstan,Azerbaijan, Georgia and Moldova, Republic of are DAP (Delivery At Place), therefore product prices displayed on the website are exclusive of all taxes and duties. Orders to Russia are available to St. Petersburg and Moscow only and to a registered business address.

Deliveries to Australia over AUD$1000

Orders which exceed AUD$1000 will be subject to additional import taxes and duties fees. This is calculated based on the value of the goods when checking out and you will be alerted

Delivery FAQS

When will my parcel be dispatched?

We will endeavour to dispatch all parcels within 24 hours of receiving your order. You will receive an email from us confirming when your order has been dispatched. Your delivery schedule is based on the first working day from processing. All orders placed before 12 Noon (UK time) will have that day included as a working day; for all orders placed after this time, the first working day will be classed as the day after the order is placed.

How do i track my order?

To track a standard service order simply visit www.dhl.com/en/express/tracking and enter your tracking number. Your tracking number is included in your my-wardrobe email sent when your order is dispatched.
You can track a premier service order by DPD Predict using the direct link from the dispatch email.
Unfortunately, tracking is not available on our Same Day delivery service.

Do I have to sign for my delivery?

The safe delivery of your parcel is of utmost importance to us. Therefore a signature is required upon receipt of the delivery. If there is no-one available to accept the parcel, a calling card will be left to re-arrange delivery.
Our Nominated Day and Premium delivery service are provided by DPD Predict, who will offer alternative options should delivery fail. This will allow you to authorise delivery to a neighbour or safe place.
An additional charge will be incurred if a change of delivery postcode is required.

Who will deliver my parcel?

my-wardrobe prides itself on using only the safest and most secure courier services. Your order will not be dispatched via the postal system.

How will my delivery be packaged?

Every customer has two packaging choices, both of which are free of charge: minimal packaging where the item is wrapped in tissue paper and packaged in a discreet cardboard box, or luxury packaging, ideal for gifting, where the parcel is wrapped in tissue paper, tied with black ribbon, placed in a glossy my-wardrobe bag and placed in a discreet cardboard box.

Can I ship to an alternative address?

For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address that can be verified.

Can I ship to PO Box or BFPO addresses?

Unfortunately, we are curently unable to deliver to BFPO, PO Box, freight forwarding and APO addresses.

Do I have to pay customs and taxes on delivery?

All orders will be sent DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will be included in your total (listed separately as Duty and Customs). Exceptions apply in Russia, Kazakhstan, Azerbaijan, Georgia and Moldova, Republic of.

There may be a surcharge at checkout for orders over a certain amount to some territories. Orders to Australia over AUD$1000, for instance, will be subject to import taxes and duties fees. This is calculated based on the value of the goods when checking out.

Orders to the United States under $200 will not incur taxes and duties

We advise that tax and duties may not be refundable to NON-EU customers wishing to return items.

How long will my delivery take if outside the UK?

Our Express Delivery service takes between 2 to 5 working days.
Our Standard Service takes between 4 to 8 working days. Please note this service is only available for selected European destinations and excludes Belarus, Cyprus, Malta, Gibraltar and the Ukraine.

Contact Us

By phone
UK Customers: 0345 260 3880
International Customers: +44 345 260 3880
By email
Customer Services: customerservices@my-wardrobe.com
Returns: returns@my-wardrobe.com
Our offices are open:
Monday-Friday: 0900-1800 (UK)
Saturday: 0900-14.30 (UK)