- UK Delivery
- International Delivery
- Delivery FAQS
Free Courier collection returns
Orders before 12pm Saturday will be delivered on the next working day, ie. Monday.
Subscribe to Premium Delivery
Why not make your shopping experience completely hassle-free?
Subscribe to our Premium Delivery service and for just £20 you will receive free next
day, nominated day and Saturday delivery in the UK for twelve months AND free
courier collection returns, picking up directly from your doorstep.
Simply register as an account holder and select the Premium Shipping option at checkout or contact customer services on email@example.com or 0845 260 3880.
Once you subscribe, your first order will be dispatched the very next working day.
Choose Your Destination
For exact delivery options and charges for your destination, please select your location from the drop down list below
No Hidden Taxes or Duties
A true cost of delivery to your doorstep guaranteed
International orders will be sent DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will be included in your checkout total (these are listed separately at checkout as Duty and Customs*).
Please note: tax and duties may not be refundable to Non-EU customers wishing to return items.
*Please note: some exceptions apply. All deliveries to Russia, Kazakhstan,Azerbaijan, Georgia and Moldova, Republic of are DAP (Delivery At Place), therefore product prices displayed on the website are exclusive of all taxes and duties. Orders to Russia are available to St. Petersburg and Moscow only and to a registered business address.
Deliveries to Australia over AUD$1000
Orders which exceed AUD$1000 will be subject to additional import taxes and duties fees. This is calculated based on the value of the goods when checking out and you will be alerted
When will my parcel be dispatched?
We will endeavour to dispatch all parcels within 24 hours of receiving your order. You will receive an email from us confirming when your order has been dispatched. Your delivery schedule is based on the first working day from processing. All orders placed before 12 Noon (UK time) will have that day included as a working day; for all orders placed after this time, the first working day will be classed as the day after the order is placed.
How do i track my order?
To track your order simply visit www.dhl.com/en/express/tracking and enter your tracking number. Your tracking number is included in a my-wardrobe email when your order is dispatched. Unfortunately, tracking is not available on our Same Day delivery service.
Do I have to sign for my delivery?
The safe delivery of your parcel is of utmost importance to us. Therefore a signature is required upon receipt of the delivery. If there is no-one available to accept the parcel, a calling card will be left to re-arrange delivery.
Who will deliver my parcel?
my-wardrobe prides itself on using only the safest and most secure courier services. Your order will not be dispatched via the postal system.
How will my delivery be packaged?
Every customer has two packaging choices, both of which are free of charge: minimal packaging where the item is wrapped in tissue paper and packaged in a discreet cardboard box, or luxury packaging, ideal for gifting, where the parcel is wrapped in tissue paper, tied with black ribbon, placed in a glossy my-wardrobe bag and placed in a discreet cardboard box.
Can I ship to an alternative address?
For your security, first-time orders can only be shipped to the cardholder's billing address or a corporate work address that can be verified.
Can I ship to PO Box or BFPO addresses?
Unfortunately, we are curently unable to deliver to BFPO, PO Box, freight forwarding and APO addresses.
Do I have to pay customs and taxes on delivery?
All orders will be sent DDP (Delivery Duty Paid), which means that all relevant import taxes and duties will be included in your total (listed separately as Duty and Customs). Exceptions apply in Russia, Kazakhstan, Azerbaijan, Georgia and Moldova, Republic of.
There may be a surcharge at checkout for orders over a certain amount to some territories. Orders to Australia over AUD$1000, for instance, will be subject to import taxes and duties fees. This is calculated based on the value of the goods when checking out.
Orders to the United States under $200 will not incur taxes and duties
We advise that tax and duties may not be refundable to NON-EU customers wishing to return items.
How long will my delivery take if outside the UK?
Our Express Delivery service takes between 2 to 5 working days.
Our Standard Service takes between 4 to 8 working days. Please note this service is only available for selected European destinations and excludes Belarus, Cyprus, Malta, Gibraltar and the Ukraine.
When should I order by to ensure delivery before Christmas day?
The final date for placing orders is as follows:
UK: 19th December
Europe: 19th December
Rest of the World: 16th December