Terms and Conditions

Shipping

my-wardrobe.com (MW) offers the following shipping options:

UK Customers:

DHL Express Delivery: Next Working Day Delivery
DHL Standard Delivery: 48 - 72 Hours Delivery

European and US Customers:

DHL Express Delivery: 2 - 5 Working Days

Rest of World Customers:

DHL Express Delivery: 2 - 8 Working Days

Delivery Information

All Orders are processed within 2 hours during office hours. Orders received before 16.00 GMT will be shipped the same day. Orders received after that time will be shipped the next working day. Please note that orders received past 16.00 on a Friday, will be shipped the following Monday and will therefore be delivered on Tuesday. All first time customers are subject to standard fraud prevention checks, this could on occasion delay your order being processed and dispatched. We may require your first order to be dispatched to the card billing address only. Orders are shipped using our partners DHL. All orders will require a signature upon delivery. We are unable to leave a parcel unless prior arrangements have been made. MW only accepts orders for products that are in stock. With the following conditions:

• Payment is accepted and billing address verified
• Delivery address is verified and confirmed. Please note that should your first order request a different delivery address to billing address, delays may occur while we confim these details with you
• Delays may be caused by external influences

For United Kingdom (GB), the shipping costs are as follows:

Service	£	Working Days
DHL Standard Delivery	6.50	2-3
DHL Express Delivery	10.00	1

For International shipping, select your country below for a shipping quote

Choose your country... Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cap Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos (Keeling) Islands Colombia Comoros Congo, Democratic People's Republic Congo, Republic of Cook Islands Costa Rica Cote d'Ivoire Croatia/Hrvatska Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands (Malvina) Faroe Islands Fiji Finland France (PARIS) France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany (KÖLN / FRANKFURT) Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See (City Vatican State) Honduras Hong Kong Hungary Iceland India Indonesia Iran (Islamic Republic of) Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Korea, Democratic People's Republic Korea, Republic of Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libyan Arab Jamahiriya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia, Federal State of Moldova, Republic of Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island Northern Mariana Islands Norway Oman Pakistan Palau Palestinian Territories Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Island Poland Portugal Puerto Rico Qatar Reunion Island Romania Russian Federation Rwanda Saint Barthélemy Saint Kitts and Nevis Saint Lucia Saint Martin Saint Vincent and the Grenadines San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Slovak Republic Slovenia Solomon Islands Somalia South Africa South Georgia Spain Sri Lanka St. Helena St. Pierre and Miquelon Sudan Suriname Svalbard and Jan Mayen Islands Swaziland Sweden Switzerland Syrian Arab Republic Taiwan Tajikistan Tanzania Thailand Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United States Uruguay US Minor Outlying Islands Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands (British) Virgin Islands (USA) Wallis and Futuna Islands Western Sahara Western Samoa Yemen Yugoslavia Zambia Zimbabwe

Special Promotions

MW staff and friends and family of the company are expressly excluded from entering any competitions or draws.

In the case of any event promotion, it is the responsibility of the winners to make their own travel arrangements, both to and from the venue.

Where MW promote special events and email address data is collected, email addresses will automatically be included in the regular newsletter subscription service free of charge. Subscribers may unsubscribe at any time by using the unsubscribe link at the bottom of every email communication.

Payment

Customers may pay by using their own credit or debit card using Mastercard, Visa, and all debit cards. On receipt of order, the payment will be processed and debited from the account. The card issuer will perform usual verification checks. In the event of card refusal, we are not liable for non-delivery or delay. The transaction will be processed by the secure payment gateway at WorldPay. MW does not hold credit card information.

Discounts and Promotions

Discount offers through partner websites are not applicable to products in sale.

Taxes

Prices on my-wardrobe.com include UK VAT for all EU customers. For Customers outside the EU, MW deduct UK VAT, and add local sales tax, and import duties where applicable.

International Duty and Shipping

International orders are inclusive of duty and custom charges. All orders are shipped DDP (Delivered Duty Paid). You should not pay additional local sales taxes at the time of delivery of your order. Depending on your Country of residence, MW advise that import duty and local sales taxes may not be refunadable to Non-EU customers wishing to return items.

Returns Policy

UK Customers

Full Price items or non discounted items — Items may be returned for full refund or exchange. Customers must request via email to return items within 14 days of receipt. MW will provide a courier to collect items from an address of the Customer's choice.

Sale and Discounted items — All sale items may be returned for full refund or exchange. Customers must request via email to return items within 14 days of receipt and should be returned to the address below using recorded delivery via Royal Mail or your own preferred courier. We cannot take responsibility for items lost without a proof of delivery and the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

NON-UK Customers

All International or non UK customers may return items for a full refund, store credit or exchange. Customers must request via email to return items within 14 days of receipt and should be returned to the address below using recorded delivery via Royal Mail or your own preferred courier. We cannot take responsibility for items lost without a proof of delivery and the item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility.

Address for Returns

Meemi Ltd
Unit 2, Central Court
Finch Close
Nottingham
NG7 2NN
United Kingdom

In order to return goods, please see below:

THE PROCESS IS SIMPLE:

Send an email, To: returns@my-wardrobe.com, Subject: Order Number (found on your invoice and email confirmation), Body: type "Please issue an ARN number.", and a brief explanation of reason for return. This email must be received by us within 14 days of receipt of goods. MW will reply with an "ARN" reference number, after which the customer has 7 days to return the goods. The "ARN" reference number should be written clearly on the box used for the return. MW will not accept returns outside of the above time frame other than for faulty garments, and will not accept returns for items that have been worn or where the returns tag, 'My-Tag', has been removed.

MW will check all items thoroughly prior to sending every order; we advise customers to also check garments on receipt and definitely before removing the 'My-Tag'. Once this tag is removed, Customers may only return the item if it is found to be faulty. MW will only accept returned goods that are in the same condition as at time of release from our depot. MW will refund the original credit card used for the purchase within 5 days of MW receiving the returned item(s), further to the normal quality checks and confirmation that 'My-Tag' has not been removed. The refund includes the full value of the items returned, including UK sales taxes, but excluding shipping costs.